Frequently Asked Questions

General Service Questions

What areas do you serve?

We provide HVAC and appliance repair services throughout New York (including Queens, Westchester County, and Long Island) and Connecticut (including Fairfield County and surrounding areas). Our main offices are located in Rego Park, Tarrytown, Danbury, and Bohemia.

Do you offer same-day service?

Yes! We offer same-day service for most repairs when you call before noon. For emergencies, we provide priority scheduling to get your appliances or HVAC system running as quickly as possible. Our phone lines are answered 24/7.

What are your service hours?

Our regular service hours are Monday through Saturday, 9:00 AM to 6:00 PM. However, our phone is answered 24/7 for scheduling and emergencies. We can often accommodate urgent requests outside normal hours.

How do I schedule a repair appointment?

You can schedule service by calling us at +1 (914) 999-2313 (answered 24/7) or by booking online. We'll confirm your appointment and provide a service window that works for your schedule.

Pricing & Payment

How much does a repair cost?

Repair costs vary depending on the appliance, the problem, and parts needed. We provide upfront pricing after diagnosing the issue - you'll know exactly what the repair will cost before we begin any work. There are no hidden fees or surprise charges.

Do you charge a service call fee?

Yes, we charge a diagnostic fee to cover the technician's time and travel. This fee is applied toward the total repair cost if you proceed with the repair. We'll inform you of this fee when you schedule.

What payment methods do you accept?

We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and checks. Payment is due upon completion of the repair.

Do you offer financing?

For larger repairs or new HVAC installations, we can discuss payment options. Contact us to learn about available financing programs for qualifying customers.

Brands & Parts

What brands do you repair?

We repair all major appliance and HVAC brands including Sub-Zero, Viking, Wolf, Thermador, Miele, GE Monogram, Bosch, KitchenAid, Whirlpool, Maytag, LG, Samsung, GE, Frigidaire, and many more. If you don't see your brand listed, just ask - we likely service it.

Do you use genuine manufacturer parts?

Yes, we use factory-certified OEM (Original Equipment Manufacturer) parts whenever possible. This ensures your appliance performs as designed and maintains any existing manufacturer warranty coverage.

What if a part needs to be ordered?

We stock common parts for popular brands. If a part needs to be ordered, we'll expedite shipping and schedule the installation as soon as it arrives - typically within 1-3 business days for most parts.

Do you repair luxury/premium appliances?

Absolutely. We specialize in premium brands like Sub-Zero, Viking, Wolf, Thermador, and Miele. Our technicians receive specialized training on these high-end appliances and understand their unique engineering and service requirements.

Warranty & Guarantees

Do you offer a warranty on repairs?

Yes, we stand behind our work. All repairs include a warranty on both parts and labor. The specific warranty period depends on the type of repair and parts used - we'll explain the coverage for your specific situation.

Will repair affect my manufacturer warranty?

Using our service with genuine OEM parts should not void your manufacturer warranty. We can also perform warranty repairs for certain brands. Contact us with your warranty information and we'll advise on the best approach.

What if the problem comes back?

If the same issue recurs within our warranty period, we'll return to address it at no additional charge. Our goal is to fix the problem right the first time, but we're committed to making it right if needed.

HVAC Questions

How often should I service my HVAC system?

We recommend professional maintenance twice per year - once in spring before cooling season and once in fall before heating season. Regular maintenance extends equipment life, improves efficiency, and prevents unexpected breakdowns.

Do you install new HVAC systems?

Yes, we provide complete HVAC installation services including central air conditioning, furnaces, heat pumps, boilers, and ductless mini-split systems. We'll assess your home's needs and recommend the best solution for your comfort and budget.

My AC isn't cooling well. What could be wrong?

Poor cooling can result from many issues: low refrigerant, dirty filters, frozen coils, compressor problems, or thermostat issues. Our technicians will diagnose the specific cause and explain your repair options clearly.

Appliance Questions

Should I repair or replace my appliance?

This depends on the appliance's age, the cost of repair, and its expected remaining lifespan. As a general rule, if repair costs exceed 50% of replacement cost on an older appliance, replacement may be more economical. We'll give you an honest assessment to help you decide.

My refrigerator is making strange noises. Is that normal?

Some sounds are normal (compressor humming, ice maker cycling), but new or loud noises often indicate a problem - failing compressor, worn fan motor, or ice buildup. If you notice unusual sounds, it's best to have it checked before a minor issue becomes major.

Do you repair built-in appliances?

Yes, we service all built-in appliances including refrigerators, wall ovens, cooktops, microwaves, and dishwashers. We're experienced with the unique installation considerations of built-in and integrated appliances.

Still Have Questions?

Our friendly team is here to help. Call us anytime - we answer 24/7.

Call +1 (914) 999-2313 Book Service Online